In the event of claims for faulty or damaged goods; the following terms must be adhered to:
The retailer is wholly responsible to arrange for the return of the goods. Once assessed, a decision will be made as to a refund of the faulty or damaged merchandise. Goods will not be accepted back after 28 days of delivery. Please note that we must be notified of any shortage of goods within 48 hours of receipt of goods.
The return of goods and transport costs are the responsibility of the purchaser. A refund will be made within 5 working days of the goods being received back to us. Not including carriage charges, providing the goods are in the same condition as when dispatched. This includes all packaging to be fully intact. Please note we will not refund or accept returns on clearance or sale items, as itemised in the product description.
Please be aware that Lord Wholesale Co will not be responsible for any further shipping costs incurred by the seller, and are unable to refund or credit items which in our opinion are, either not faulty, or have been deliberately damaged. Any goods returned to Lord Wholesale Co which are not faulty will incur a re-stocking and handling fee of 25% of the wholesale price at the time of purchase.
Please note that Lord Wholesale Co is strictly a trade to trade company, supplying only registered traders and not direct to the general public.
If you are unhappy with any of the Lord Wholesale Co ‘terms and conditions’ or ‘returns policy’ please do not proceed with your order, or contact us and we will endeavour to resolve the issue.